Identified hidden bottom‑line value.
Background
A national fast‑food café franchise organisation wanted to tap into the insights of frontline teams to uncover hidden profit opportunities across their network.
The Challenge
The organisation needed a practical, replicable process that empowered staff closest to daily operations to identify small gaps that could deliver significant commercial impact.
The Process
We delivered a full‑day Gap Hunter session, beginning with a keynote on the “Game of Inches” and the importance of finding gaps before generating ideas. In groups, participants identified a small operational gap, whether in productivity, wastage, or profitability, and quantified its dollar value. Teams then developed action plans and presented their ideas and financial impact to the room. With over 100 participants, the session identified $1.06 million in potential bottom‑line value, in a single day.
Outcomes
The success of the session led to a national rollout, with half‑day workshops in every capital city. Each session uncovered an additional $30,000 in hidden profit on average, while building a repeatable innovation process and stronger ownership among franchisees.
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